Shipping & Handling

Services We Use

United States Postal Service (USPS) First Class or Priority Mail
or UPS United Parcel Service

Shipping Time Frames

First Class USPS 7-10 Business Days Priority Mail USPS 1-3 Business Days International please allow 14-21 Business Days We do provide Tracking
During Covid-19 and Holidays please expect a delay with the currior service.

Lost Items

We will send each item packaged securly, labeled correctly with name and address provided and the item in perfect shape when mailed to its new home. Sometimes packages get lost in the mail :( We will certainly track it down. An item is officially lost after 30 days. We know your purchases are meant to bring joy and we are happy to help get the item to its destination any way we can.

International Fees

Orders may incur customs fees or taxes charged by your country as a law. Please check with your customs office to see if you will have a fee charged for recieving your package. Sugar Clay Cafe or Sugar Mint Castle will not be responsible for these fees. Packages returned to us due to non-paid customs will not be refunded. Re-shipment fees will be charged to re-ship all international packages.